AI Overload: Salesforce Cuts 4,000 Jobs

Salesforce CEO Marc Benioff reveals AI agents slashed customer support staff from 9,000 to 5,000 by automating lead follow-ups, a task they previously struggled with, now handling half of all customer interactions. While some fear job losses, Nvidia's Jensen Huang predicts AI-driven productivity will fuel growth and new opportunities, echoing Microsoft's Asha Sharma's vision of AI reshaping company management and team structures. Hosted on Acast. See acast.com/privacy for more information.