S2E24: Peeling back the curtain on hospitality jobs

The Straits Times Podcasts - A podcast by The Straits Times

New joiners can check in anytime they like, and they don’t all have to be extroverts. Synopsis: Every first and third Monday of the month, get a headstart in your personal finance and career with The Straits Times. Human interaction remains core to some industries, even as automation looms large over nearly every corner of the economy. The hospitality industry is one such sector who welcomes any and all who relish the idea of delighting guests. Not everyone has to be interacting with guests on the frontline as well, with a surfeit of meaningful roles behind the scenes in areas including facilities management and sustainability. An industry veteran, who heads up a brand known for its appeal to young travellers and inventive activities for guests, gives host and ST correspondent Tay Hong Yi the lowdown on working in the sector. The guest was: Ms Adeline Phua, managing lyf partner and vice president for business development at Ascott, the lodging business of CapitaLand Investment. Highlights (click/tap above): 1:57 What does Adeline do for her job? 3:23 Kombucha-brewing classes, world record attempts and other memorable guest activities  6:10 Is there room to improvise in hospitality roles?  13:23 The range of roles and skills needed at a company like lyf  20:49 How’s the sector holding up in this economy? Read Tay Hong Yi's articles: https://str.sg/w6cz Follow Tay Hong Yi on LinkedIn: https://str.sg/AAxy Host: Tay Hong Yi ([email protected]) Produced & edited by: Amirul Karim & Natasha Liew Executive producers: Ernest Luis, Lynda Hong & Joanna Seow Follow Headstart On Record Podcast channel here: Channel: https://str.sg/wB2m Apple Podcasts: https://str.sg/wuN3 Spotify: https://str.sg/wBr9 Feedback to: [email protected] Get business/career tips in ST's Headstart newsletter: https://str.sg/headstart-nl SPH Awedio app: https://www.awedio.sg --- Follow more ST podcast channels: All-in-one ST Podcasts channel: https://str.sg/wvz7 Get more updates: http://str.sg/stpodcasts The Usual Place Podcast YouTube: https://str.sg/4Vwsa --- Get The Straits Times app, which has a dedicated podcast player section: The App Store: https://str.sg/icyB Google Play: https://str.sg/icyX --- #headstartSee omnystudio.com/listener for privacy information.